Privacy Policy

Last updated: August 2026

Signature Thai Massage respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information may be collected when you visit our website, contact us or use our online booking service, how that information may be used, and what rights you may have.

1. Business Details

Signature Thai Massage
The Bernoth Centre
Shop 4A, 661 Ruthven Street
Toowoomba, QLD 4350
Australia

Phone: 0468 456 554
Email: signaturethaimassage999@gmail.com
Website: signaturethaimassage.com

2. Personal Information We May Collect

Depending on how you use our website, we may receive personal information such as:

• Your name
• Email address
• Telephone number
• Information you voluntarily provide through our contact form
• Information provided when making an appointment through Setmore
• Technical information generated when visiting the website, such as IP address, browser type, device information, date and time of access and requested pages

We only collect information that is reasonably necessary for providing our services, responding to enquiries, operating the website or managing appointments.

3. Contact Form

Our website uses a contact form powered by Contact Form 7.

If you contact us through the form, the information you enter may include your name, email address, telephone number and the contents of your message.

This information is used solely to respond to your enquiry and communicate with you regarding our services.

Information submitted through the contact form is not used for automatic marketing purposes unless you have separately agreed to receive such communications.

Depending on the technical configuration of the website, form information may also be temporarily processed by the website server or email provider in order to deliver your message.

4. Online Booking – Setmore

Our website provides online appointment booking through Setmore, a third-party booking service.

When you use the Setmore booking system, information required to arrange your appointment may be collected and processed by Setmore. This may include:

• Name
• Email address
• Telephone number
• Selected service
• Appointment date and time
• Other information you voluntarily provide during the booking process

Because Setmore is a third-party service, information submitted through the booking system may be processed on systems operated outside Australia.

Setmore processes information according to its own privacy policy and terms of service.

We recommend reviewing Setmore's privacy information before submitting personal information through the booking system.

5. Purpose of Processing Information

Personal information may be used to:

• Respond to enquiries
• Manage and confirm appointments
• Communicate with customers regarding appointments or services
• Provide requested massage and wellness services
• Maintain and secure the website
• Diagnose technical problems
• Prevent misuse, fraud or security incidents
• Comply with applicable legal obligations

We do not sell personal information to third parties.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites function correctly, remember settings and provide certain features.

Essential Cookies

These cookies are necessary for the technical operation and security of the website.

Third-Party Cookies

Embedded third-party services, including Setmore, may place or access cookies when those services are loaded or used.

Such cookies are controlled by the respective third-party provider and may be subject to that provider's own privacy policy.

Where a cookie consent system is provided on the website, visitors can use it to manage optional cookies where applicable.

You can also restrict or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website or booking system.

7. Server Log Files

When you access our website, the hosting provider may automatically collect technical information in server log files.

This information may include:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages accessed
• Date and time of access
• Technical request information

This information may be necessary for website operation, troubleshooting, security and protection against malicious activity.

8. Third-Party Services

Our website may use or link to services operated by third parties.

When you interact with a third-party service, that provider may collect or process information independently according to its own privacy practices.

We are not responsible for the privacy practices, security or content of external websites or third-party services.

9. Overseas Processing

Some website, hosting, email or booking service providers may operate servers or service infrastructure outside Australia.

As a result, personal information may in some circumstances be processed or stored outside Australia.

Where applicable, we take reasonable steps to use reputable service providers and protect personal information appropriately.

10. Storage and Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including communication with customers, appointment administration, business records, legal obligations and dispute resolution.

Information that is no longer required may be deleted or anonymised where reasonably practicable.

11. Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no transmission or storage of information over the internet can be guaranteed to be completely secure.

12. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or if you believe information is incorrect or needs to be updated.

Where applicable under Australian privacy law, you may have additional rights regarding the handling of your personal information.

Requests can be sent to:
Email: signaturethaimassage999@gmail.com

We may need to verify your identity before providing or changing personal information.

13. Marketing Communications

Information provided through the website or contact form will not automatically be added to a marketing mailing list.

If we send commercial electronic marketing communications, we will comply with applicable Australian requirements regarding consent, sender identification and unsubscribe options.

14. Australian Privacy Law

Where applicable to our business, personal information will be handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Certain small businesses may be exempt from some requirements of the Privacy Act. Regardless of whether a particular statutory requirement applies, we aim to handle personal information responsibly and securely.

15. External Links

Our website may contain links to third-party websites.

Once you leave our website, the privacy practices of the external website apply. We have no control over and accept no responsibility for how third-party websites collect or process personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, third-party providers or legal requirements.

The current version will be published on this website.

17. Contact

Signature Thai Massage
The Bernoth Centre
Shop 4A, 661 Ruthven Street
Toowoomba, QLD 4350
Australia

Phone: 0468 456 554
Email: signaturethaimassage999@gmail.com